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Vacancies.

CUSTOMER SERVICE ADMINISTRATOR

Location:

Rotherham, UK

Type of Job:

Permanent

Published By:

MH/RH15785

Published Date:

27 July 2022, 15:30:00

KNOWLEDGE, SKILLS & EXPERIENCE:
" French speaking but Italian or German would be a great advantage too
" A thorough grasp of what constitutes good customer service
" Excellent communication skills: listening, written, verbal & non-verbal.
" Able to display tact, empathy & sincerity
" ICT skills - knowledge of Microsoft Office and Client Management Systems
" Effective organisational and time management skills
" Confidence and capacity to work independently and on own initiative
" Problem solving skills, fast thinking and decisive nature.
" Good planning and organisation skills are essential
" Must live in the Barnsley/Rotherham or surrounding area

Benefits

About us

Address

Rotherham, UK

About the job

CUSTOMER SERVICE ADMINISTRATOR FOR GLOBAL MANUFACTURING COMPANY BASED IN Manvers area S63 with options to do some home/remote working - SALARY CIRCA £24,900 (Ideally French speaking or German/Italian would be considered)

The company is a fast paced, forward thinking company who look for dynamic individuals who are driven and ambitious, they have an excellent working environment and offer good benefits.

The role is mainly office based working within a small team supporting international customer service administrators, you will be also supporting major accounts based in the International market, acknowledging their orders and entering on the system, dealing with logistics and monitoring status of their orders, dealing with credit notes and returns and any price queries, dealing with the external sales representatives and assisting them where necessary. You will be communicating by phone and email therefore excellent communication skills are essential. Ideally French speaking but German or Italian would be considered.

KNOWLEDGE, SKILLS & EXPERIENCE:
" French speaking but Italian or German would be a great advantage too
" A thorough grasp of what constitutes good customer service
" Excellent communication skills: listening, written, verbal & non-verbal.
" Able to display tact, empathy & sincerity
" ICT skills - knowledge of Microsoft Office and Client Management Systems
" Effective organisational and time management skills
" Confidence and capacity to work independently and on own initiative
" Problem solving skills, fast thinking and decisive nature.
" Good planning and organisation skills are essential
" Must live in the Barnsley/Rotherham or surrounding area

Desirable:
" Ability to absorb technical knowledge
" Ability to understand pricing complexities.
" Experience of working under pressure and keep a calm demeanour
" Prior customer service experience ideally within an international trade environment.
" An appreciation of business administration and information systems along with the willingness and capability to assist with the ongoing development of these.
" Other European language would be desirable

Working Hours: Monday to Thursday 07.30 to 15.45 and Friday 07.30 to 15.00
Hybrid Working: 3 days in the office/2 from home (with some flexibility)

At A for Appointments, we are committed to equal opportunities for everyone. We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer.

Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.

Requirements

KNOWLEDGE, SKILLS & EXPERIENCE:
" French speaking but Italian or German would be a great advantage too
" A thorough grasp of what constitutes good customer service
" Excellent communication skills: listening, written, verbal & non-verbal.
" Able to display tact, empathy & sincerity
" ICT skills - knowledge of Microsoft Office and Client Management Systems
" Effective organisational and time management skills
" Confidence and capacity to work independently and on own initiative
" Problem solving skills, fast thinking and decisive nature.
" Good planning and organisation skills are essential
" Must live in the Barnsley/Rotherham or surrounding area

Benefits

Working Hours: Monday to Thursday 07.30 to 15.45 and Friday 07.30 to 15.00
Hybrid Working: 3 days in the office/2 from home (with some flexibility)

Address

Rotherham, UK