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Vacancies.

Customer Operations Administrator

Location:

Chesterfield, UK

Type of Job:

Full Time Permanent

Published By:

LL/MH15840

Published Date:

10 October 2022, 14:29:00

KNOWLEDGE & EXPERIENCE REQUIREMENTS:
" Excellent communication skills, with the ability to influence others
" Good analysing/problem solving skills
" Excellent command of the English language both written and oral
" Strong customer focus and a commitment to providing a quality service
" The ability to deal with difficult customers when necessary
" Excellent Negotiation and convincing skills
" Applicants must have initiative and be resilient to stress
" Information processing and note accuracy
" Adhering to KPI's
" Have knowledge on Data protection
" Good organisational skills
" Attention to detail
" Good PC skills

Benefits

About us

Address

Chesterfield, UK

About the job

Customer Operations Administrator CHESTERFIELD S41 SALARY CIRCA £23k perm
For forward thinking growing energy business, this excellent opportunity has arisen for a global business offering potential development for the right candidate, it is a busy, challenging role working in a fast-paced environment with really friendly people, nice office & FREE car parking!!
OVERALL PURPOSE OF THE JOB:
To assist in managing all operations within the company, managing process's not people ensuring all work is completed in a timely manner, responsible for back-office functions.
KEY RESPONSIBILITIES:
" Managing all workloads in line with companies KPI's
" Creating status reports of the weeks work loads
" Supporting back-office administration
" Dealing with new enquiry 'in box' queries
" Dealing with all social media responses, web site enquiries etc & forwarding on to relevant departments
" Customer complaint investigations, resolution, and responses
" Dealing with the admin for all sales, quotes, orders, finance applications, installations etc.
" Create & distribute all orders and placing orders for the materials, stock control
" Monitor customer satisfaction
" Carry out Quality audits on all administration throughout the business
" Communicate with all customers re any queries/complaints
" Communicate with all departments re all areas of the business
" Plan workloads & distribute to relevant departments

At A for Appointments, we are committed to equal opportunities for everyone. We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer.
Due to the high volume of applications, we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.

Requirements

KNOWLEDGE & EXPERIENCE REQUIREMENTS:
" Excellent communication skills, with the ability to influence others
" Good analysing/problem solving skills
" Excellent command of the English language both written and oral
" Strong customer focus and a commitment to providing a quality service
" The ability to deal with difficult customers when necessary
" Excellent Negotiation and convincing skills
" Applicants must have initiative and be resilient to stress
" Information processing and note accuracy
" Adhering to KPI's
" Have knowledge on Data protection
" Good organisational skills
" Attention to detail
" Good PC skills

Benefits

Address

Chesterfield, UK