Vacancies.
Customer Service Administrator
Requirements:
• You will have an excellent telephone manner, and excellent interpersonal skills.
• You will need to enjoy working as part of a team, to achieve shared objectives and goals
• Prior customer service experience on the phone
• Excellent communication and people skills.
• Be able to work in a self-directed environment.
• Be highly energetic and self-starter.
• Be able to use creative thinking skills and make right decisions for the company, whilst being able to problem solve
• Able to multi-task the activities with shifting priorities.
• Should be honest, assertive and systematic.
Benefits
About us
Address
Trafford Park, Stretford, Manchester, UK
About the job
Customer Service Administrator - TRAFFORD PARK
A superb opportunity has arisen for a customer service Advisor to join a forward thinking- growing supplies company based in Manchester at Trafford Park. You'll be a team player, a self-starter, and a good all-rounder! You will be part of growing and expanding a successful business. They are wanting a strong communicator, with a natural positive drive and passion to join an amazing winning team.
The role will be to Look after the overall operational activity of the business, which will include the following:
• Receive and handle inbound phone calls, as well as respond to inbound enquiries through the website.
• Dealing with any complaints or disputes
• Dealing with anyone looking to end contracts- objection handling.
• Updating the complaints on the system
• React to customer queries in a timely fashion, with priority given to ensure the customer receives positive consideration
• Record lead history, activity, and customers response in detail using the CRM system
Requirements
Requirements:
• You will have an excellent telephone manner, and excellent interpersonal skills.
• You will need to enjoy working as part of a team, to achieve shared objectives and goals
• Prior customer service experience on the phone
• Excellent communication and people skills.
• Be able to work in a self-directed environment.
• Be highly energetic and self-starter.
• Be able to use creative thinking skills and make right decisions for the company, whilst being able to problem solve
• Able to multi-task the activities with shifting priorities.
• Should be honest, assertive and systematic.
Benefits
What do they offer?
• Full Time, Permanent - Mon- Friday 08:30- 5:30pm
• Salary 24k
• Development and professional training
• Regular staff social events
• Relaxing Lunch break out area with Dartboard - Beer pump.
• Free parking
Address
Trafford Park, Stretford, Manchester, UK