Vacancies.

Case Handler – Permanent / Full Time
Location- Sheffield

Are you highly organised, detail-driven, and motivated by helping cases progress smoothly from start to finish? If you enjoy problem-solving, working in a fast-paced environment, and being at the heart of the mortgage journey, this could be the perfect next step in your career.

Due to continued growth, an exciting opportunity has arisen for a Case Handler to join a supportive, close-knit team within the mortgage and housing sector. This role offers real responsibility, clear expectations, and the chance to make a meaningful impact every day.

The Role

As a Case Handler, you will play a vital role in ensuring mortgage cases move efficiently toward completion. You’ll be responsible for collecting, checking, and processing client documentation in line with Housing Association and lender requirements, while ensuring full compliance with anti-money laundering (AML) regulations.

You will manage a high-volume caseload, think critically to resolve issues, and work closely with advisers to prevent delays and keep cases on track.

Your responsibilities will include:

Acting as a key point of contact for clients and advisers, ensuring cases progress smoothly
Collecting and reviewing documentation quickly and accurately in line with Housing Association and lender criteria
Completing and documenting all AML checks to the highest standard
Identifying potential issues or red flags and working proactively with advisers to resolve them
Maintaining up-to-date knowledge of lender and Housing Association requirements
Supporting colleagues during peak periods when capacity allows
Handling incoming client and adviser calls in a professional and timely manner

To succeed in this role, you will need:
Strong attention to detail and organisational skills
Excellent communication and interpersonal abilities
A proactive mindset with the ability to think critically and solve problems
The ability to manage a high-volume workload in a fast-paced, target-driven environment
Knowledge of AML regulations, mortgage processes, or Housing Association requirements (preferred but not essential)

What’s in It for You?
Basic salary: £23,810
Uncapped monthly bonus scheme
Realistic OTE: £27,500+ (based on an average bonus of £315 per month)
Opportunity to earn more through strong performance, with no cap on bonuses
Permanent, full-time position
Supportive team environment with clear expectations and development opportunities
Apply now- (email address removed)

At A for Appointments, we are committed to equal opportunities for everyone. We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer.

Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.