Vacancies.

Job Title - Service Coordinator
Salary: £27,000 per annum + Monthly Bonus + Additional Benefits
Location: Sheffield North
Contract Type: Full-time, Permanent

About the Role

An exciting opportunity has arisen for an Service Coordinator to join a dynamic and growing operations team. This is a fantastic opportunity for someone looking to take their first step into account management, combining customer service, commercial awareness, and operational coordination in a fast-paced environment.

In this role, you will manage a portfolio of small to medium-sized customer accounts with an annual turnover of approximately £500,000. You will ensure customer requests are handled efficiently from start to finish, building lasting relationships and helping drive business growth.

Key Responsibilities

Manage day-to-day customer requests and ensure timely resolution of service activities.
Prepare and issue quotations in line with engineering standards and customer requirements.
Monitor and meet agreed performance targets for quotes, orders, and margins.
Build strong working relationships across internal departments to maximise service delivery.
Produce monthly reports for management and maintain accurate administrative records.
Identify opportunities to expand existing customer accounts and develop new business.
Support the wider operations team during busy periods or annual leave cover.
The ideal candidate:

We’re seeking a motivated, organised, and customer-focused individual who enjoys problem-solving and building relationships. You’ll be comfortable managing multiple tasks and confident communicating with both internal teams and external clients.

Key Skills & Attributes:

Strong attention to detail with a methodical approach to work.
Excellent communication and interpersonal skills.
Ability to plan, prioritise, and manage time effectively.
Confident user of Microsoft Office (Word, Excel, Teams).
Team player with a positive and proactive attitude.
Commitment to delivering high levels of customer service.
Experience & Knowledge

Previous experience in a customer service, administrative, or operations role is desirable.
Proven ability to maintain accurate records and work independently under pressure.
Excellent written and verbal communication skills.
What’s on Offer

Basic Salary: £27,000 per annum
Company Bonus: £125 per month (subject to team performance targets)
On-Call Allowance: £105 per week (approx. 7 weeks per year)
Private Healthcare Package
Opportunities for training, development, and career progression within operations
Why Apply?

This is a great opportunity to join a supportive and growing team where your efforts are recognised and rewarded. You’ll gain valuable exposure to account management and operational coordination, building a strong foundation for your professional development.